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Questions
Got a question? Find the answer below or get in touch and we'll help you out!
Q. What does your sizing mean?
A. We stock a number of different Fair Trade suppliers who all use different sizing systems. To make it easy for you we use standard UK dress sizes on the site and simply pick out the appropriate matching size in the chosen garment. If you're unsure of your size in any particular garment, please get in touch and we will do our best to help. And don't forget - we offer free returns and exchanges to make it that much easier for you.
Q. Do you have a shop? Can I come and see you?
A. Yes! Our first premises are now open. See our Studio page for more details.
Q. Are all your products Fair Trade certified?
A. As yet, Fair Trade Certification does not apply well to most non-food items. This is because every unique raw product requires its own certification. This works well for tea, coffee, bananas etc and for products which use Fair Trade Certified cotton (which are then made up in the UK) such as our Sarah Smith and Little Green Radicals lines. For this reason, the majority of our suppliers are BAFTS (British Association of Fair Trade Shops) registered. BAFTS is connected to the global Fair Trade Movement through its membership of the WFTO (the World Fair Trade Association) and the Trade Justice Movement. It recognises the internationally agreed definition of Fair Trade. Additionally, we at Earthly Treasures only source from suppliers in whose credentials and ethics we wholly respect and trust.
Q. Can I pay by cheque / Postal Order?
A. Yes - simply choose this method of payment at the checkout. We'll ship your order once your funds have cleared.
Q. I've just seen that I can pay by barter. How do I do this?
A. We're so pleased to offer this payment option that we've got a whole Barter page dedicated to it! Read up on why we're offering it and how you can make us an exchange offer for the items in your basket.
Q. I see you've taken payment but I haven't received my items. Where are they?
A. As a small business we do not store credit card details on record and instead rely on the payment processing portal WorldPay to take payments for us. They take payments at the time of order as standard and we have no control over this. We aim to process and dispatch all orders within 3-5 working days, though occasionally we may not have your item in stock, in which case we will notify you (within the 3-5 working days timeframe) of an ETA for your order. If you have not heard from us within this timeframe, there will be a very good reason why but please do get in touch and we will do our best to help you.
Q. Where has all your beautiful handcrafted copper, silver and bronze jewellery gone? I would really like to commission something!
A. We've had a very busy and eventful past year with the birth of our first son, and Zoë is only just returning to work full-time so the jewellery has had to take a back seat for the moment. However we are still happy to take on commissions - please get in touch with your requirements. And watch this space for the return of Zoë's brand new designs!
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