Delivery

Delivery is free for orders over £50. For orders under £50 delivery is £2.95 (3 - 5 working days).

Items sent by standard delivery will be sent via the appropriate delivery serivce for the size and weight of the order, i.e. post/parcel or courier.

PLEASE NOTE: We aim to process & dispatch orders within 1 - 2 working days. If you place an order very late on a Friday please bear in mind that it may not be dispatched until Monday or Tuesday morning.

 

Returns

We operate a 'no questions' returns policy that allows you to return any item for any reason up to 30 days after you receive your order. Simply send the items back to us for a full refund. If you're just outside the time - Call us anyway! If you are not happy with your purchase we want to put things right.

Our returns address is: Earthly Treasures, The Business Incubation Centre, University of Chichester, Bognor Regis, West Sussex, PO21 1HR. Please include your name, address and telephone number with any returned items.

 

Faulty / Damaged items. 

If your items are faulty or damaged we will collect them at our expense and either provide you with a replacement or issue you with a full refund.

We aim to deliver exceptional customer service at all times. If you have any problems with your order or any questions, comments or suggestions then please feel free to contact us on 0800 023 5240 or email hello@earthlytreasures.uk. Our customer service team will be happy to assist you in any way they can.